Namibia’s Canocopy is Ricoh SA’s Business Partner of the Year
Canocopy of Namibia is Ricoh SA’s Business Partner of the Year in 2016.
The Platinum Authorised Distributor met and exceeded all targets set for it by a healthy margin and was this year’s clear winner, according to Ricoh SA Indirect Channel director, David Hallas.
“I have never seen a business partner own a market like this one,” says Hallas. “They have an exceptional eye for marketing, for looking after customers, for winning business in their market, and that’s why Canocopy gets the Buffalo Award.”
Werner Lassen, director at Canocopy, says: “We’ve built strong relationships with our customers in Namibia, which is immensely important in every market but particularly here. We have a strong service ethic and some of the best technical people in the business and our staff turnover track record speaks of the lengths we go to, to keep our valuable employees happy. We have also focused on giving back to the community because business in Namibia is very much community-based. As a result we’ve been involved in charities, school donations and more.”
All business partners are scored against a 360-degree evaluation programme, including growth, hardware sales, annuity income, production print, and document management in addition to other operational requirements.
“Based on the 360-degree partner evaluation there were a number of close contenders who ticked all the boxes,” says Wayne Green, business development manager at Ricoh SA. “But when we looked at the targets that were set, taking into account that Namibia is by no means a small market, Canocopy excelled in all segments.”
He adds: “Have lunch with directors Mark and Werner and everyone greets them. They know their market, and they’re on point when it comes to service, maintenance, and meeting the business needs of their customers and ours.”
Green says Canocopy is deeply involved in its market beyond conducting business as usual. He says that the company actively markets the business as well as the softer side of being a responsible corporate citizen. “They support the Ricoh Cares campaign by being active participants in rhino support,” he says. “They don’t just pay lip-service to the campaign, they have embraced the ideology of conserving the environment and they’re passionate about it. That passion underlies all of their business effort and it becomes truly apparent the moment you interact with them and their customers.”
Category winners at this year’s Business Partner Awards included:
* The Wild Dog award for looking after customers went to G&D Distributors of Witbank;
* The Roan award for exceptional software and solutions undisputedly went to BCM Didgisol, a company Dawie Malan, head of software solutions at Ricoh SA, says has achieved unprecedented success in this burgeoning market;
* The Rhino award for production print went to Companhia Vermelha;
* The Leopard award for excelling at annuity income was garnered by Thepa Trading;
* The Elephant award for machines and accessories went to Canocopy, which broke all target criteria; and
* The Lion award for most improved business partner, which Hallas says was: “…for adopting new technologies and working closely with Ricoh SA in all respects,” went to G&D Distributors of Nelspruit.